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Understanding community information needs through stories

A practical guide for public health professionals, civil society organizations, community members, students and researchers

How does the modern information environment affect your community and their health? How can we do better in meeting people’s information needs?  The best way to answer these questions is through people’s experiences and stories. Learn how to capture, analyze and make actionable the experiences of members of your community in our new guide, Understanding community information needs through stories. Explore a novel, participatory methodology for making sure people’s voices are at the center of policies and programs serving communities.  

Why this guide?

How we are exposed to information, the news media we consume, the conversations we take part in – all of this shapes our views on health. But how? Learn more about why we created this guide and the people who made it happen.

Telling Infodemic Stories

In collaboration with the World Health Organization, we have used the participatory, story-based approach outlined in this guide to understand and make visible the experiences and learnings of about 49 infodemic managers and people dealing with health misinformation around the world during the COVID-19 pandemic. Learn more about how we did it, and what we learned.

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